Stakeholders Communication

ChipMOS values stakeholders of all types and firmly believes that the first and most important task in achieving sustainable growth is to build positive relations with stakeholders in order to receive more trust and support, which will effectively assist our business operations and sustainable development.


Keep in Touch with US - ChipMOS ESG Commitee

We welcome your valuable comments and suggestions.

◆Phone: (+886)3-5770055
Stakeholders Questionnaire


ChipMOS Stakeholder

We define stakeholders as "internal and external groups or organizations that will affect or be affected by ChipMOS". Through the annual ESG Committee meeting, we gather the suggestions of all members, and discuss the same according to the Company's sustainability context, industrial characteristics and practical experience, and with reference to the five major principles of the AA1000 SES-2015 Stakeholder Engagement Standard (SES) (Dependence, Responsibility, Influence, Diverse Perspectives and Tension), and identify six types of stakeholders by voting: Shareholders, Customers, Employees, Suppliers, Government and Community groups.



Status of Communication (Presented to the Board of Directors on 2022/8/4)

Stakeholder 2021 Main Topics of Concern Communication Channel/ Frequency 2021 Communication Effectiveness
Shareholders Talent Development
Healthy and Safe Workplace
Corporate Governance
• Company Financial Report (quarterly)
• Quarterly Corpoerate Briefing (quarterly)
• Company Annual Report (annually)
• Annual Shareholders' meeting (annually)
• MOPS (occasionally)
• Sustainability Report (annually)
• Company website, social media (occasionally)

• 14 meetings were held and at least 64 major information and announcements were published to communicate the Company's development strategies and overall operations with shareholders
• More than 128 messages were released, and our sustainable actions and results were communicated with various stakeholders through various channels including Company website and social media
• Average return on shareholders' equity (ROE) from 2016 to 2021 was at least 10%, and ROE in 2021 was 22.4%

Customers Product Quality
Healthy and Safe Workplace
Environmental Policy and Management System
• Customer Satisfaction Survey (annually)
• Sustainability Report (annually)
• Customer Service/ Designated QA personnel
(all the time)
• Customer Audit (occasionally)
• Business meetings (occasionally)
• Company website, social media (occasionally)
• Received certification for ISO 9001, IATF 16949:2016, ISO 26262:2018, IECQ
QC080000:2017, ISO 17025, and ISO 27001:2013
• Third-party attestation for management system
• Customer satisfaction survey includes evaluation of quality, technical competences, hazardous substance management, lead time, and service, and all scores have met customer demand and the rating score was 4.02 points (out of 5)
• Received 0 customer complaint related to customer's information security
Employees  Product Quality
Environmental Policy and Management System
Employee Compensation and Benefits
• Production Meeting (monthly)
• Labor relations meetings, Employee Welfare
Committee meetings (quarterly)
• Environmental Safety, Health and Energy Management Committee (quarterly) 
• ChipMOS Quarterly Publication (quarterly)
• Chairman's mailbox, employee mailbox/ hotline (all the time)
• Internal website, physical bulletin (all the time)
• Chairman's Talks, Factory divisional head luncheons (occasionally)
• Company website, social media (occasionally)
• 54 relevant meetings, including labor relations meetings, production line meetings, Welfare Committee meetings, and foreign worker monthly meetings
• 3 rounds of Chairman's Talks with entry-level employees and luncheons with factory divisonal heads were held
• Employee care:
• 733 new employees and 86 employees going through internal transfers were interviewed
• 105 internal employees were interviewed to give timely feedback
• ChipMOS's internal quarterly publication shares information from the Company and works submitted from our employees (book reports, baking, travel, and pets and more)
• 4 issues of CSR e-paper were announced to help employees understand sustainability trends and the Company's sustainable actions
Suppliers Product Quality
Environmental Policy and Management System
Talent Development 
Healthy and Safe Workplace
• Supplier quarterly evaluation (quarterly)
• Supplier onsite audit (annually)
• Sustainability Report (annually)
• Designated contact people for procurement/QA/training (all the time)
• Supplier meetings and surveys (from time to time)
• Company website, social media (occasionally)
• Cooperate with suppliers to fulfill corporate social responsibility; 100% of suppliers signed Statement of Corporate Social Responsibility and complied with its regulations in 2021
• Provide proper coaching and training to suppliers and conduct regular paper-based evaluation and onsite audit
• Conducted RBA audit on 88 suppliers; average compliance rate was 98.5% in 2021 (97.5% in 2020)
• Continue to encourage suppliers to achieve certification to international standards
Governments Product Quality
Healthy and Safe Workplace
Environmental Policy and Management System
• MOPS (regularly)
• Pollution prevention reporting (regularly)
• Sustainability Report (annually)
• Government audits (occasionally)
• Official documents, emails and meetings (occasionally)
• Company website, social media (occasionally)
• 0 major violation
• Relevant reports are filed before their deadlines pursuant to government and legal regulations
• 100% of raw materials used have met international laws and green product regulations
• Actively join and engage in governmental projects, such as:
-Tax policy from the Ministry of Finance: issue uniform invoice and use e-invoice
-The Youth's Employment Ultimate Program from the Ministry of Labor: increases youth's employment opportunities
-Beach cleanup and adoption, and adoptions of air quality purification zones and public restrooms
Community Groups Product Quality
Sustainability Strategy and Vision
Environmental Policy and Management System
• Sustainability Report (annually)
• Designated contact people for employment
relations and general administration (all the time)
• Public welfare organizations (occasionally)
• Activities related to social engagement (occasionally)
• Company website, social media (occasionally)
• Invested a total of NT$17,631,456 toward social engagement
• Caring for disadvantaged welfare groups; benefiting a total of 34 organizations and more than 660 individuals
• Volunteers totaled 11,376 people
• During the severe pandemic period (almost 8 months), in consideration of reducing the risk of infection, the service of visually-impaired massagers to the factory was suspended, but the salary of visually-impaired massagers was still paid.